{"id":11909,"date":"2025-12-17T10:29:43","date_gmt":"2025-12-17T02:29:43","guid":{"rendered":"https:\/\/rinjoix.com\/?page_id=11909"},"modified":"2025-12-17T10:29:43","modified_gmt":"2025-12-17T02:29:43","slug":"fq","status":"publish","type":"page","link":"https:\/\/rinjoix.com\/?page_id=11909","title":{"rendered":"F&amp;Q"},"content":{"rendered":"\n<p>1. Order &amp; Payment\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How do I place an order?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Browse products \u2192 Add to cart \u2192 Fill in shipping\/payment details \u2192 Confirm order. You\u2019ll get an order confirmation email once we accept it.\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What payment methods do you accept?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: We support major credit cards (Visa, Mastercard), PayPal, and other region-specific methods (shown at checkout).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Can I change or cancel my order after submission?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Only if your order hasn\u2019t shipped. Contact us immediately (support@rinjoix.com) with your order number.\u200b<\/p>\n\n\n\n<p>2. Products &amp; Sizing\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How accurate are product colors on the website?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Colors are displayed as accurately as possible, but slight differences may occur due to screen settings or lighting.\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Where can I find the size chart?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: A detailed size chart is available on each product page (under \u201cSize Guide\u201d).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Do you restock out-of-stock items?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Popular sweet-style items may be restocked. Sign up for \u201cBack in Stock\u201d alerts on the product page for updates.\u200b<\/p>\n\n\n\n<p>3. Shipping &amp; Delivery\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Do you ship worldwide?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Yes, we ship to most countries\/regions (remote areas may have limited service).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How long does delivery take?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Asia: 5-10 business days; North America\/Europe: 7-14 business days; other regions: 10-20 business days (excludes customs delays).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How can I track my order?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: A tracking number will be sent to your email after shipment. Use it on our \u201cOrder Tracking\u201d page.\u200b<\/p>\n\n\n\n<p>4. Returns &amp; Refunds\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: What\u2019s your return period?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: You can request returns\/exchanges within 30 days of receiving your order (items must be unworn, with original tags).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Who pays for return shipping?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: We cover fees if the item is defective\/incorrect (provide photos). You pay for returns due to personal preferences (e.g., size change).\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How long does a refund take?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Refunds are processed within 5-7 business days after we inspect returned items, and will go back to your original payment method.\u200b<\/p>\n\n\n\n<p>5. Account &amp; Support\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: Do I need an account to shop?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: No, you can check out as a guest. But creating an account lets you track orders, save addresses, and view order history easily.\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How do I reset my account password?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Click \u201cForgot Password\u201d on the login page, then follow the link sent to your registered email.\u200b<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Q: How can I contact customer support?<\/strong>\u200b<\/li>\n<\/ul>\n\n\n\n<p>A: Email:\u00a0support@rinjoix.com; Phone: +852 5018 6984 (Mon-Fri, 9:00-18:00 HKT).\u200b<\/p>\n\n\n\n<p>If you have other questions, feel free to reach out\u2014we\u2019re here to help!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Order &amp; Payment\u200b A: Browse products \u2192 Add to cart \u2192 Fill in shipping\/payment details \u2192 Confirm order. You\u2019ll get an order confirmation email once we accept it.\u200b A: We support major credit cards (Visa, Mastercard), PayPal, and other region-specific methods (shown at checkout).\u200b A: Only if your order hasn\u2019t shipped. Contact us immediately [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11909","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/pages\/11909","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rinjoix.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=11909"}],"version-history":[{"count":1,"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/pages\/11909\/revisions"}],"predecessor-version":[{"id":11928,"href":"https:\/\/rinjoix.com\/index.php?rest_route=\/wp\/v2\/pages\/11909\/revisions\/11928"}],"wp:attachment":[{"href":"https:\/\/rinjoix.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=11909"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}