By using BRIGHTGLOW LIMITED’s (hereinafter “we”) online store, you (hereinafter “user”) agree to the following terms. Please read them carefully before making a purchase.
1. User Eligibility
- You must be at least 18 years old, or have the consent of a legal guardian, to place an order.
- You warrant that all information provided (e.g., shipping address, payment details) is accurate and complete.
2. Order Placement & Confirmation
- Submitting an order means you make an offer to purchase our products. We reserve the right to accept or reject orders (e.g., for out-of-stock items, incorrect pricing).
- An order is confirmed only when we send a “Order Confirmation Email” to your registered email address.
3. Product Information
- We strive to display product details (size, color, material) accurately, but slight differences may occur due to lighting or screen settings.
- Product sizes follow our size chart (available on each product page); please check it carefully before purchasing.
4. Payment Terms
- You agree to pay the full order amount (including shipping fees and applicable taxes) using the provided payment methods.
- We are not liable for payment delays or failures caused by third-party payment providers or incorrect payment information.
5. User Responsibilities
- You are responsible for keeping your account password secure and for all activities under your account.
- You must not use our store for illegal or fraudulent purposes (e.g., placing fake orders, stealing payment information).
6. Limitation of Liability
- We are not liable for indirect losses (e.g., loss of use, inconvenience) caused by order delays, product defects (addressed via our Returns Policy), or force majeure (e.g., natural disasters, customs delays).
- Our total liability for any claim related to your order shall not exceed the total amount you paid for that order.
7. Terms Updates
- We may update these terms periodically. Changes will be posted on this page, and take effect immediately upon posting. Your continued use of the store means you accept the updated terms.
8. Dispute Resolution
- Any disputes arising from these terms shall be governed by the laws of Hong Kong, China.
We encourage users to contact us first to resolve disputes via email ([email protected]) or phone (+852 5018 6984).