1. Order & Payment
- Q: How do I place an order?
A: Browse products → Add to cart → Fill in shipping/payment details → Confirm order. You’ll get an order confirmation email once we accept it.
- Q: What payment methods do you accept?
A: We support major credit cards (Visa, Mastercard), PayPal, and other region-specific methods (shown at checkout).
- Q: Can I change or cancel my order after submission?
A: Only if your order hasn’t shipped. Contact us immediately ([email protected]) with your order number.
2. Products & Sizing
- Q: How accurate are product colors on the website?
A: Colors are displayed as accurately as possible, but slight differences may occur due to screen settings or lighting.
- Q: Where can I find the size chart?
A: A detailed size chart is available on each product page (under “Size Guide”).
- Q: Do you restock out-of-stock items?
A: Popular sweet-style items may be restocked. Sign up for “Back in Stock” alerts on the product page for updates.
3. Shipping & Delivery
- Q: Do you ship worldwide?
A: Yes, we ship to most countries/regions (remote areas may have limited service).
- Q: How long does delivery take?
A: Asia: 5-10 business days; North America/Europe: 7-14 business days; other regions: 10-20 business days (excludes customs delays).
- Q: How can I track my order?
A: A tracking number will be sent to your email after shipment. Use it on our “Order Tracking” page.
4. Returns & Refunds
- Q: What’s your return period?
A: You can request returns/exchanges within 30 days of receiving your order (items must be unworn, with original tags).
- Q: Who pays for return shipping?
A: We cover fees if the item is defective/incorrect (provide photos). You pay for returns due to personal preferences (e.g., size change).
- Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we inspect returned items, and will go back to your original payment method.
5. Account & Support
- Q: Do I need an account to shop?
A: No, you can check out as a guest. But creating an account lets you track orders, save addresses, and view order history easily.
- Q: How do I reset my account password?
A: Click “Forgot Password” on the login page, then follow the link sent to your registered email.
- Q: How can I contact customer support?
A: Email: [email protected]; Phone: +852 5018 6984 (Mon-Fri, 9:00-18:00 HKT).
If you have other questions, feel free to reach out—we’re here to help!