BRIGHTGLOW LIMITED (hereinafter “we”) is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our online store.
1. Information We Collect
- Order-related data: Name, shipping/billing address, phone number, email address, and payment details (processed via secure third-party payment providers).
- Account data: If you create an account, we store your email, password (encrypted), and order history.
- Browsing data: Non-identifiable information like device type, browser, and pages visited (via cookies) to improve user experience.
2. How We Use Your Information
- Process and fulfill your orders (e.g., ship products, send delivery updates).
- Provide customer support (respond to inquiries, resolve issues).
- Personalize your shopping experience (e.g., recommend sweet-style apparel matching your preferences).
- Comply with legal obligations (e.g., tax and record-keeping requirements).
3. Information Sharing
- We do not sell or rent your personal data to third parties.
- We may share data with trusted partners only to support our services:
- Payment processors (e.g., to handle secure transactions).
- Logistics providers (e.g., to deliver your orders).
- These partners are required to protect your data and only use it for authorized purposes.
4. Your Rights
- Access, correct, or delete your personal information (contact us via [email protected] or +852 5018 6984).
- Opt out of non-essential communications (e.g., promotional emails) via the “unsubscribe” link in emails.
- Disable cookies in your browser settings (note: this may affect site functionality).
5. Data Security
- We use industry-standard measures (e.g., encryption, secure servers) to protect your data from unauthorized access or loss.
- We retain your data only as long as needed to fulfill the purposes stated above or comply with legal requirements.
Contact Us
For questions about this privacy policy, reach us at:
- Email: [email protected]
- Phone: +852 5018 6984
- Address: ROOM 89, 1/F, CAMEL PAINT BUILDING BLOCK2, 62 HOI YUEN ROAD, KWUN TONG, KL, HONG KONG
We may update this policy periodically; changes will be posted on this page.